Water Damage Restoration & Mould Removal in Downtown & Old Toronto
Downtown is mostly condo work for us, from a burst riser on the fortieth floor to water coming through into the unit below.
Old Toronto is Victorian and Edwardian semis through the older neighbourhoods, and a dense band of condo towers through the core and along the waterfront.
In the towers it is burst risers, failed in-suite shut-offs and appliance hoses. In the older housing it is century-old drains, below-grade apartments and basements that were dug out after the house was built.
Where we work in Downtown & Old Toronto
We cover the whole of Downtown & Old Toronto, including The Beaches, Riverdale, Leslieville, The Annex and every neighbourhood in between. Postal areas M4E, M4K, M4L, M4M, M4N, M4P and others.
Full neighbourhood list (19)
Services we run in Downtown & Old Toronto
Every one of our 25 services is available here, any hour.
What to do before we arrive
- Stay out of the water if it is near outlets or the panel. Call Toronto Hydro: 416-542-8000
- If you smell gas, get out first, then call. Enbridge: 1-866-763-5427
- Sewage coming up? Stop using toilets and sinks, and report it on 311.
- Take photos before you move anything.
Who turns up in Downtown & Old Toronto
Delta24 Restoration is a professional restoration contractor serving Toronto and the Greater Toronto Area. Our technicians are certified by the IICRC, the industry standards body for the restoration trade, in Water Damage Restoration (WRT) and Applied Structural Drying (ASD). We are WSIB cleared and carry full commercial general liability insurance. Certificate numbers and a current clearance certificate are provided on request, and property managers and adjusters routinely ask for both before we attend.
We work to the IICRC S500 standard for water damage restoration and the S520 standard for mould remediation. Every job is documented with daily moisture readings, photographs and a written scope, which is why adjusters approve our work without delay.
Asbestos work is carried out to Ontario Regulation 278/05, which sets out the procedures for Type 1, Type 2 and Type 3 operations. Mould work finishes with written post-remediation verification, which is the document a buyer, a lender or an insurer will ask to see.
- IICRC WRT certified technicians
- IICRC ASD certified drying
- WSIB cleared, certificate on request
- Commercial general liability insurance
- Asbestos work to O. Reg. 278/05
- Direct billing with all major Canadian insurers
- Years of insurance claim experience with every major insurer
- Written post-remediation verification on mould work
- Free assessment, no obligation
How the insurance side works
Water damage is the most common home insurance claim in Ontario, and how the claim is handled usually matters more to your bill than the work itself. We document the loss from the first hour: moisture readings, photographs, a written scope, and a daily drying log. That is the evidence an adjuster needs to approve the work without arguing about it.
We bill your insurer directly. In most cases the only money you hand over is your deductible, which on Ontario policies commonly sits between $500 and $2,500.
Which losses are covered depends entirely on where the water came from. A burst pipe or a failed appliance is normally covered under a standard policy. Water coming up through a floor drain is sewer backup, which is almost always a separate endorsement you have to have purchased. Water entering from outside during heavy rain is overland flood, which is another endorsement again. A single storm can produce all three at once, which is why adjusters care so much about the source.
Full guide: is a flooded basement covered by insurance? →
How the claim works, and what your insurer covers →
Common questions
Do you work in downtown condo buildings?
Yes, and it is a large share of what we do downtown. We coordinate with concierge and property management, protect the common elements and document each affected unit separately for its own insurer.
My Victorian semi has a dug-out basement. Does that change things?
It often does. Underpinned and benched basements behave differently when they take on water, and the waterproofing detail at the footing matters. We will tell you what we find rather than guess.
My basement is flooded. What should I do first?
Stay out of the water if it is near outlets, appliances or the electrical panel, and have the power cut first. If you smell gas, leave the house before calling. Photograph everything before you move it, and do not start pulling up carpet or cutting drywall until the loss is documented.
What will flooded basement cleanup cost me?
If the loss is covered, usually just your deductible. We bill your insurer directly and deal with the adjuster on your behalf. For uninsured work we provide a written quote before we start, and the fastest way to keep the cost down is to call early, because material that is dried in place does not have to be replaced.
Is a flooded basement covered by insurance?
It depends on the source. A burst pipe or failed appliance is normally covered. Water coming up through a floor drain is sewer backup, which is almost always a separate endorsement. Water entering from outside during heavy rain is overland flood, which is another endorsement again.